Security and privacy
The four questions venue owners ask us most, answered plainly.
Where are calls and recordings stored, and for how long?
[Hosting provider and region. How long recordings, transcripts and summaries are kept, and how a venue can delete them.]
Who can access them?
[Which venue roles can see calls and guest records, and when, if ever, Lumio staff access them, for example only for support with your permission.]
How are payments handled?
Ember doesn't take payments today. When deposits on the call ship, card details will be handled by [payment processor] and never stored by Lumio.
Do callers know they're being recorded?
Yes. [The exact disclosure Ember gives at the start of each call.]
Questions?
Call us on (447) 223-5205 or get in touch.